The main lines in our business include the following:
1. Solutions on the basis of call centers:
- Contact Center – development of multimedia (voice, video, e-mail, chat) call processing centers.
- Outbound management – integration and development of preview and predictive dialing systems.
- IVR – interactive voice response systems.
- Management and reporting systems.
2. Contact center customer service and Workforce management systems:
- Call registering and operator screen tracking systems
- Operator performance appraisal systems
- Workforce management systems
3. Software development and CTI (Computer Telephony Integration):
- Proactive outreach solutions using the means of IVR
- Information and analytical portals for the contact center
- CTI of the contact center applications with the software of the third parties
- Customer service quality management systems
- Call Back
4. Development of enterprise telecommunication systems:
- IP telephony
- Unified communications
- Audio and video conference systems
- Data networks
You can see some examples of implementation of these solutions in Our projectssection