Samsung Ukraine

MynaVoice telephone calls recording system has been installed in the company service center for simultaneous registration of the calls of 24 agents of the contact center. MynaVoice ensures close integration with Avaya contact center which allows searching registered calls by the agent’s name, dialed number or telephone number of calling subscriber. This integration makes MynaVoice software a comprehensive system for the contact centers. In order to estimate quality of agents’ operation, their efficiency of interaction with company Customers, we have installed MynaVoice Evaluation software module.