Development of the Call Center (CC) for Teleperformance Ukraine


Development of CC for Teleperformance Ukraine began in the end of 2007. In October 2009 the final phase of development was completed resulting in creation of geographically-distributed CC, developed on the basis of highly reliable S8730 server using software duplication produced by Avaya. At present overall personnel of Teleperformance Ukraine consists of more than 300 operators and supervisors. Company CC renders full scope of services of the contact center in 3 languages and maintains global standards of quality and information confidentiality.